terms

This page is provided as an example and is not real information.

Dear user, please carefully consider the following items for the proper use of the site.

1- Definitions
According to the e-commerce law and in order to clarify the information and common understanding of the words used in the below-mentioned agreements, the definitions of the words included in the text of the laws are defined as follows.

1-1- Store: Hamila food industries online store as a seller

2-1-Site: Hamila food industry online store website at www.1000afsan.com
۳-۱- Site content: all information including price, text, photos, videos and technical specifications of products or all articles and news posted on the site and blog

4-1-Guest user: Every person who has entered the Hamila Food Industries website through the Internet is considered a guest user.

5-1-Member: Any natural person who has become a member of the site based on valid identity specifications is considered a member.

6-1-Customer: a user or member who buys from the site.

7-1- Order: the product or products that the customer chooses and declares his intention to buy by completing the ordering process on the site.

8-1-Inquiry: sending an order from the customer to check the current availability of the ordered goods and check possible price changes.

2- Conditions of sale for purchase from the site
Similar to the physical environment, in the electronic environment, any transaction that takes place indicates the occurrence of a contract or contract. A contract or contract according to Article 183 of the Civil Law means that “one or more people commit to something in front of one or more other people and it is accepted by them”; Accordingly, an online contract is also a contract concluded through “message data”.

Registering any order means knowing and accepting the rules of the site, and therefore the customer is obliged to read these rules carefully before placing any order and if he agrees with them, register his order.

3- Ways of electronic communication of the site
When you use the services of Hamila Food Industries, place your online order or purchase, or email Hamila Food Industries, these communications are done electronically and if If your request complies with all principles and procedures, you agree that Hamila Food Industries will respond to your request electronically (via e-mail, SMS and other electronic services).

Also, the e-mail address and telephone numbers that the customer registers in his profile are the only official e-mail addresses and telephone numbers approved by the customer, and all correspondence and responses on the site are made through them.

In order to inform about events, services and special services or promotions, it is possible for Hamila Food Industries to send emails or SMS to website members, which can be canceled by sending the off code of this service if they don’t want to.

4- Procedures for order registration and purchase
1-4- Order registration and inquiry: Considering that the inventory of the site’s goods and prices are changing over time, in order to make a purchase, customers must first inquire about the price and inventory. At this stage, an 8-digit tracking code is assigned to customers and sent to them via email or SMS.

2-4- Query response and finalizing the order: Normally, on working days and office hours, a maximum of 2 hours after the order registration, the query response and time limit to complete the order are sent to the customers. After that, customers will have the opportunity to complete and finalize their order within the stipulated time. If customers do not finalize their order within the specified deadline, their order will be considered incomplete and they will no longer be able to finalize it. In these cases, if the customer requests reactivation of the order and it is still possible to send the goods, the customer will be given a deadline for completion.
4-3- Respected users and customers are not required to register on the site to view, receive information and even place an order. But the recommendation of Hamila Food Industries is to register, the advantage of which is that, in addition to not having to enter your information in the next purchases, you can be informed of the latest news, tiered discounts, and good purchase offers.
By registering this information, users and customers, while ensuring that their information is safe with the site, authorize the site to use this information to communicate.
4-4- When placing an order, customers must enter their information accurately in the order form, otherwise, they are responsible for any possible problems and losses. Therefore, the inclusion of the address, e-mail and mobile phone numbers by the customer means that their authenticity has been confirmed, and if these items are not entered correctly or completely, Hamila Food Industries can, in order to ensure the accuracy and certainty of the order registration, The customer requests additional and more information.Also, customers can enter the name, address and phone number of another person to receive the order, and if the amount of the order has been paid in advance, the receiver of the order must present a valid identification card when receiving the goods. Also, the address that the buyer registers or selects as the delivery address will be included in the invoice.

5-4- Working day means Saturday to Thursday of every week, excluding public holidays in Iran, and all orders registered during working days and the first day after the holiday are checked and the inventory is announced. It should be noted that placing an order in Hamila Food Industries is possible all year round, including public holidays.
4-6- All the orders registered on the Hamila Food Industries website are reviewed by sending the order code included in the system invoice via email. Your purchase from Hamila Food Industries is an honor for us, and the team of Hamila Food Industries will do its best to deliver the goods purchased by the customers, but if the product stock in Hamila Food Industries ends even after the customer has placed an order. Hamila Food Industries reserves the right to cancel the order or refund the order amount, or the customer can replace the finished product with another product.
۷-۴- or the customer withdraws from the purchase, the amount paid by deducting 20% ​​of the deposit amount as administrative and financial expenses within 24 to 48 working hours to the customer’s account (announced by the customer via email or other means of communication and written notification only) ) will be deposited.
8-4- In case of any error regarding the price and riyal value of the products available on Hamila Food Industries website, Hamila Food Industries reserves the right to invalidate the order and purchase made by the customer. It is obvious that Hamila Food Industries will deposit and return the money received to the payer as soon as possible within 24 to 48 working hours to the account announced by the customer (announced by the customer through email or other means of communication and only written notification) and the customer By purchasing from the website of Sana’i Zahidi, Hamila will be aware of this and all the laws and will not have any claims in this regard.
4-9- According to the system registration of the order, it is not possible to issue a new invoice or change its specifications, including changing the invoice issued in the name of a natural person to the name of another natural person.
4-10- Since Hamila Food Industries is an online retail website, ordering a product in large quantities is contrary to the buyer’s purpose of consumption. Hamila is allowed to check the customer’s order before sending it, and if it is approved, the possibility of selling the product will be announced. In these cases, payment and settlement are required before sending the goods; Otherwise, the orders will be canceled with the coordination of the customer, and in case of deposit, the amount paid will be returned to the customer’s account within 24 to 48 working hours after deducting 20% ​​of the deposit amount as administrative and financial costs.
4-11- It should be noted that adding goods to the shopping cart does not mean reserving the goods and does not create any rights for customers. Also, before the final registration, any changes, including changes in product inventory or price, will be applied to the product added to the shopping cart.Therefore, customers who have the desire and decision to make a definite purchase, especially regarding products during special sales or festivals that have limited quantities, are advised to finalize their order as soon as possible so that they do not run out of stock or change the price of the goods. It is worth noting that the order is finalized only when users receive the final tracking code of their order completion via email, and it is obvious that Hamila Food Industries has no responsibility for the products that have been left in the shopping cart or the order process has not been completed and the payment has not been completed. , does not have.
5- Payment methods
5-1- Customers living in Tehran and Karaj canpay for their order online, card by card or on the spot (in the form of a bank card and through POS device).

5-2- Customers living in other cities need to pay the entire amount of their order online or by card so that the goods will be billed and sent in their name. Obviously, the bill of lading number will be provided to the customer for further follow-up.
6- Order sending methods
6-1- Orders in Tehran and Karaj are sent only by post or Tipax.

6-2- In cities adjacent to Tehran, orders are sent by courier companies in addition to post or tipax.

3-6- In other provinces except Tehran province, orders are sent through two ways: Islamic Republic of Iran Post Company and freight, which can sometimes be determined by the customer’s choice.

4-6- Customers can choose one of the possible shipping methods during the order registration and inquiry stage. Choosing any method means knowing its rules and conditions.

5-6- In cases where shipping is chosen by the post or freight company, the responsibility of the store is to deliver the order correctly and safely and within a minimum period of time to the post or freight company and send the tracking code to the customer. There is no delay in shipping or possible problems, and in case of a problem, the problem should be reported immediately by contacting Hamila Food Industries, and the damage report should be made with the shipping company in coordination with the store. and if the ordered product is available, the ordered product will be sent again. Hamila Food Industries always tries its best to ensure that all orders reach its customers all over the country safely and without damage.
7- Shipping cost
1-7- After the inventory inquiry stage and announcement of the availability of the requested product, the shipping cost will be announced to the customer via email or SMS or other electronic means of communication and confirmation will be obtained. Obviously, this cost in the case of city loads is with Tehran freight and the freight cost from Tehran to the destination city is the responsibility of the customer.

2-7- According to the rules of the site, it will not be possible to send the goods until the order process is completed.

8- Order delivery
8-1- Due to the unpredictability of issues such as traffic or unexpected events, the orders sent to Tehran will be delivered within a time frame of 2 to 3 hours which will be coordinated with the customers. Dear customers, it is necessary to specified to be present at the place of delivery of the goods, otherwise, the responsibility and cost of resending it is on the responsibility of the customer.

2-8-Orders sent by post and freight: orders that are supposed to be sent by post or freight will be delivered by post or freight 24 hours after the order is placed. Usually, they will deliver the goods to their destination after 24 to 48 working hours.
8-3- Respected customers are obliged to match the specifications of the ordered goods with the delivered goods when receiving the order and before opening the package, and in case of discrepancy, refuse to receive it.

4-8- Respected customers are obliged to take delivery of their ordered product in appearance when receiving the order (appearance delivery means that the product is checked from all aspects of appearance and delivered if it does not have any appearance defects). It should be noted that when the goods are delivered in appearance, the store will no longer be responsible for the problems and defects in the appearance of the goods.
5-8- The goods that are stated in the delivery receipt that should not be removed from the packaging are exempted from the above clause and customers should only check the health of the product packaging. In these cases, restarting the product should only be done by the experts of the company providing warranty services, otherwise the device is out of warranty and the customer is responsible for possible problems.

6-8- If the packaging of the product has a problem or an apparent defect and shows signs of damage or possible problems, the customer should refrain from receiving it and while preparing the meeting minutes, immediately inform Hamila Food Industries about the matter.